Pembury Estate Residents' Association

Complaint about delays to service charge refund: Peabody’s inadequate response

In 2024, there was a significant decline in the quality of cleaning and caretaking across the estate. This was because there was not a full rota of cleaning and caretaking staff. However, residents were still being charged for a full cleaning and caretaking service, as part of their service charge. Sunny Vadher, Head of EstateContinue reading “Complaint about delays to service charge refund: Peabody’s inadequate response”

Complaint about Peabody’s handling of the Dalston Lane fire: Peabody’s inadequate response

The devastating fire on Dalston Lane on 5 June 2024 led to the destruction of dozens of our neighbours’ homes. They do not know when they will ever be able to return. The support that they have received from Peabody has been inconsistent, and in many cases has made their experiences significantly worse. On 8Continue reading “Complaint about Peabody’s handling of the Dalston Lane fire: Peabody’s inadequate response”

Hindrey Road water pressure survey

The Residents’ Association is aware of ongoing water pressure issues across the Pembury Estate, including occasional water shortages during peak times. The majority of the complaints have come from residents of Hindrey Road. Please take a moment to complete the survey. Your responses will help us better understand the extent of the problem so weContinue reading “Hindrey Road water pressure survey”

Delay in service charge refund: email to Peabody CEO

In December the Residents’ Association lodged a formal complaint with Peabody about the delay in issuing a service charge refund to all residents of the estate. Peabody denied that complaint on the basis that a group complaint requires ‘signed authority’ from all those wishing to be part of the complaint. We are challenging that denial.Continue reading “Delay in service charge refund: email to Peabody CEO”

What is going on with the trees?

Peabody are going to do the bare minimum: plant 9 trees When Peabody and Bellway built Pembury Circus / Atkins Square, they were required by Hackney Council as part of the planning permission to plant a specified number of trees. They have not done this, and some trees that were planted have died. As aContinue reading “What is going on with the trees?”

Complaint about Peabody’s handling of the Dalston Lane fire

Following the devastating fire at Dalston Lane on 5 June 2024, displaced residents’ have experienced a lack of care or support from Peabody. The cause of the fire is still unknown. What we do know is that the fire risk assessment for the building was wrong, something Peabody knew about. The Residents’ Association have formallyContinue reading “Complaint about Peabody’s handling of the Dalston Lane fire”

Update on Dalston Lane Fire Investigation Complaint

Earlier this month, we wrote a formal complaint to the London Fire Brigade about the amount of time the investigation into the cause of the Dalston Lane fire it is taking. We received this response: We will keep working to get the report published soon.

Parking on Hindrey Road

Residents have been reporting serious problems with parking on Hindrey Road. These problems are being caused by Axis staff parking in residents’ spaces. A garage has also been converted into a workspace. This is causing further problems for residents. The Residents’ Association is coordinating complaints by residents about these issues. The issues that residents areContinue reading “Parking on Hindrey Road”

PERA Annual Update 2023-24

Find out more about the work of the resident’s’ association this year in our update. Membership The Pembury Estate Residents’ Association (PERA) has sustained and increased its membership over the past year. A breakdown of the areas of the estate our members live is below: As can be seen above, the parts of the estateContinue reading “PERA Annual Update 2023-24”

Join us at our AGM – Wednesday 25th September 7.30pm in the Pembury Community Centre

We would love to see as many residents at our AGM as possible. We will be voting in our new committee members to help keep the RA going and we need your help! Please come along to find out more, refreshments provided. The agenda will be posted soon.