In 2024, there was a significant decline in the quality of cleaning and caretaking across the estate. This was because there was not a full rota of cleaning and caretaking staff. However, residents were still being charged for a full cleaning and caretaking service, as part of their service charge. Sunny Vadher, Head of Estate…
The devastating fire on Dalston Lane on 5 June 2024 led to the destruction of dozens of our neighbours’ homes. They do not know when they will ever be able to return. The support that they have received from Peabody has been inconsistent, and in many cases has made their experiences significantly worse. On 8…
The Residents’ Association is aware of ongoing water pressure issues across the Pembury Estate, including occasional water shortages during peak times. The majority of the complaints have come from residents of Hindrey Road. Please take a moment to complete the survey. Your responses will help us better understand the extent of the problem so we…
In December the Residents’ Association lodged a formal complaint with Peabody about the delay in issuing a service charge refund to all residents of the estate. Peabody denied that complaint on the basis that a group complaint requires ‘signed authority’ from all those wishing to be part of the complaint. We are challenging that denial.…
Peabody are going to do the bare minimum: plant 9 trees When Peabody and Bellway built Pembury Circus / Atkins Square, they were required by Hackney Council as part of the planning permission to plant a specified number of trees. They have not done this, and some trees that were planted have died. As a…
Following the devastating fire at Dalston Lane on 5 June 2024, displaced residents’ have experienced a lack of care or support from Peabody. The cause of the fire is still unknown. What we do know is that the fire risk assessment for the building was wrong, something Peabody knew about. The Residents’ Association have formally…
Earlier this month, we wrote a formal complaint to the London Fire Brigade about the amount of time the investigation into the cause of the Dalston Lane fire it is taking. We received this response: We will keep working to get the report published soon.
Residents have been reporting serious problems with parking on Hindrey Road. These problems are being caused by Axis staff parking in residents’ spaces. A garage has also been converted into a workspace. This is causing further problems for residents. The Residents’ Association is coordinating complaints by residents about these issues. The issues that residents are…
Find out more about the work of the resident’s’ association this year in our update. Membership The Pembury Estate Residents’ Association (PERA) has sustained and increased its membership over the past year. A breakdown of the areas of the estate our members live is below: As can be seen above, the parts of the estate…
We would love to see as many residents at our AGM as possible. We will be voting in our new committee members to help keep the RA going and we need your help! Please come along to find out more, refreshments provided. The agenda will be posted soon.
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PERA Complaint to Peabody over lack of Neighbourhood Managers across the Pembury Estate
PERA has today submitted a complaint to Peabody regarding the lack of Neighbourhood Managers covering the Pembury Estate, calling for;
A full explanation for the reduction in neighbourhood manager presence, including staffing levels, rota changes, and any operational issues affecting service delivery.
A clear plan outlining how and when Peabody intends to restore the expected level of on‑site neighbourhood management.
A refund or service charge adjustment for the period during which the service has not been provided as advertised. Residents should not be financially responsible for services that Peabody has failed to deliver.
Pembury Estate Residents' Association 