complaints – Pembury Estate Residents' Association

Complaint about delays to service charge refund: Peabody’s inadequate response

In 2024, there was a significant decline in the quality of cleaning and caretaking across the estate. This was because there was not a full rota of cleaning and caretaking staff. However, residents were still being charged for a full cleaning and caretaking service, as part of their service charge. Sunny Vadher, Head of EstateContinue reading “Complaint about delays to service charge refund: Peabody’s inadequate response”

Complaint about Peabody’s handling of the Dalston Lane fire

Following the devastating fire at Dalston Lane on 5 June 2024, displaced residents’ have experienced a lack of care or support from Peabody. The cause of the fire is still unknown. What we do know is that the fire risk assessment for the building was wrong, something Peabody knew about. The Residents’ Association have formallyContinue reading “Complaint about Peabody’s handling of the Dalston Lane fire”