service charge – Pembury Estate Residents' Association

Complaint about delays to service charge refund: Peabody’s inadequate response

In 2024, there was a significant decline in the quality of cleaning and caretaking across the estate. This was because there was not a full rota of cleaning and caretaking staff. However, residents were still being charged for a full cleaning and caretaking service, as part of their service charge. Sunny Vadher, Head of EstateContinue reading “Complaint about delays to service charge refund: Peabody’s inadequate response”

Delay in service charge refund: email to Peabody CEO

In December the Residents’ Association lodged a formal complaint with Peabody about the delay in issuing a service charge refund to all residents of the estate. Peabody denied that complaint on the basis that a group complaint requires ‘signed authority’ from all those wishing to be part of the complaint. We are challenging that denial.Continue reading “Delay in service charge refund: email to Peabody CEO”